FAQs

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FAQ CategoriesAccount Management

Account Management

Your guide for user account creation and overall life cycle at Enclave. Any questions around onboarding and other profile geared questions can be answered here.

Yes. All individuals will go through an individual KYC process and all entities will go through an institutional KYC process.

Enclave is required to identify the users on our platform as a regulated financial services institution. KYC is mandatory for regulatory compliance in most jurisdictions.

However, once your account is cleared, all funds and trades are fully confidential in the Secure Enclave, which means that even the Enclave team can't see the order book. That's what a Fully Encrypted Exchange (FEX) is!

The Enclave trading platform will only enable use by persons that have (1) completed know-your-customer (“KYC”) processes; (2) reside in permitted jurisdictions; and (3) otherwise meet Enclave's account opening criteria.

Please reach out to [email protected] for any onboarding-related questions or issues.

We are integrated with the Avalanche C-Chain and will be integrating with other chains, but currently require ETH mainnet for authentication purposes only. Please make sure you're using the Ethereum mainnet when authenticating.
Navigate to "Transaction History" in your Enclave Markets account and hit "download CSV export." After clicking the link, you can choose the date range for your downloaded transaction history. This CSV can then be used to calculate your gains and losses for the calendar year.

You may fail KYC due to jurisdictional or other account opening criteria issues. When filling out your information, please ensure that your name matches the legal name on your ID and that there are no typos. Typos may cause your account verification to experience challenges.

If you believe your failed KYC was in error, please don't hesitate to reach out to [email protected].